All consultations are non-refundable once they have started or been completed. You may cancel your consultation at any time before your scheduled call, free of charge.
We stand behind our work. If your issue is not fully resolved during the session, we will keep working with you at no additional cost, for as long as it takes to troubleshoot and fix the problem to the best of our ability.
In rare cases, a problem is caused by failing or degraded hardware (for example, an unstable CPU that corrupts a drive). If your hardware is later repaired or replaced, we will gladly run your consultation again at no extra charge. As long as it takes, with no extra fees, exactly as we have done since day one.
Need to reschedule? Simply email us at info@fpsheaven.com and we will move your appointment.
Every client receives one reschedule free of charge. If you miss a second scheduled call, a €30 rebooking fee applies. Missed 15-Minute Evaluation appointments are non-refundable.
To cancel an order, email info@fpsheaven.com. Any non-recoverable payment processing and banking fees are deducted, and the remaining amount is refunded to your original payment method within 3 to 5 business days. Please note that we cannot speed up your bank's refund processing time.