All consultations are non-refundable once they have started or been completed. You may cancel your consultation at any time before your scheduled call, free of charge.
We stand behind our work. If your issue is not fully resolved during the session, we will keep working with you at no additional cost, for as long as it takes to troubleshoot and fix the problem to the best of our ability.
In rare cases, a problem is caused by failing or degraded hardware (for example, an unstable CPU that corrupts a drive). If your hardware is later repaired or replaced, we will gladly run your consultation again at no extra charge. As long as it takes, with no extra fees, exactly as we have done since day one.
Need to reschedule? Simply email us at info@fpsheaven.com and we will move your appointment.
Every client receives one reschedule free of charge. If you miss a second scheduled call, a €30 rebooking fee applies. Missed 15-Minute Evaluation appointments are non-refundable.
Once you book a session at your preferred time through our scheduling page, you will receive a secure video call link before your appointment.
No. The BIOS is set to the manufacturer's best and safest values, and our Windows adjustments cannot and will not cause hardware or software problems. The only situations where you might see a crash or unexpected behaviour are:
If you experience any issue after your consultation, please message us first and do not act on your own. We encourage you to ask as many questions as you like during the session about what we are doing and why.
For example, on a 13900K we set the clock speed to the maximum factory-rated clocks, never beyond them. The same applies to your RAM: we do not exceed its XMP speed, but we tighten its timings. For AMD systems we use PBO only, and have never used external clock overclocking. We respect the limits of the silicon and never push beyond its capabilities.
Your package includes support tickets. Tell us your concern and we will work through it together as soon as possible during business hours.
Please note: if you change your configuration, BIOS, or Windows yourself, a fee applies to have them re-done.
Orders that do not meet our criteria are rejected and refunded. Our goal is to deliver a consultation that makes a real difference to your machine.
Since day one, we have chosen not to work with very old hardware, because it will not deliver the performance uplift we expect. If your system is not a good fit, we recommend upgrading first and then reaching out to us again.
Windows settings are effectively switches: either one value or another. They do not revert or change on their own over time. They only change if you install new applications or alter the work we have done. Software and BIOS configurations do not, and will not, change by themselves. Changes are applied after a single restart, with results visible immediately.
During your consult we install a Windows Update blocker as a simple toggle. You will find it at C:\fpsheaven, named WUB.exe. Open it, click "Enable updates", and apply. You will then be able to update normally again. If you need further help, please email us or open a ticket.
FPSHEAVEN has never, and will never, install third-party or unofficial custom operating systems. We strongly recommend always installing a fresh ISO directly from Microsoft's official website to ensure system integrity and reliability.
Only at info@fpsheaven.com or via our Submit a Ticket page. Tickets are valid for 45 days after the service is completed, after which the ticket automatically closes.
The Windows configuration we apply causes no damage. Occasionally a client may want to use an additional device, such as a printer. We disable some unnecessary devices that are not in use, so if you need help re-enabling one, just contact us.
The only time a problem may appear is when a Windows update, a driver version, or a BIOS version does not behave as the manufacturer intended, for example a Windows update causing an issue, a driver update leading to a BSOD, or an unstable BIOS version. We have always covered the workaround for these, even before the company was formed, and we always will.
A well-known example was when certain 13th and 14th generation Intel CPUs became unstable on specific BIOS versions. Issues like these are resolved through BIOS patches and further tuning, and cannot be caused by us. We cover BSODs, crashes, and any software issues that may arise after your session, and we will stay with you from start to finish, no matter the circumstances, as we always have.
Not necessarily, but a fresh copy of Windows is preferable. A clean install delivers better results and improved performance. If you would like help installing the OS, we charge a €15 fee and guide you through the process. An 8GB or larger USB stick is helpful but not required.
Unfortunately, there is nothing that can be done about that. When a game receives an update and its performance is worse, that is outside your control. Your system's configuration and performance are independent of the game's performance. They are two separate things and behave on their own.
Please see the details listed under each package on the order page.
A system tune-up is built to last. We recommend scheduling a brief consultation from time to time so we can guide you through the latest OS and BIOS updates.
To cancel an order, email info@fpsheaven.com. Any non-recoverable payment processing and banking fees are deducted, and the remaining amount is refunded to your original payment method within 3 to 5 business days. Please note that we cannot speed up your bank's refund processing time.
The optimizations we apply remain in place as long as you do not update Windows or drivers, or make other changes yourself. We show you how to keep everything running smoothly. If you ever feel the improvements have faded, for example after a game update, simply open a ticket and we will gladly take a look and help you out.
No, never. Windows and BIOS settings do not disappear or change by themselves, unless you change something yourself.
We take billing accuracy seriously. Across many thousands of orders, our previous checkout system produced an unintended charge on only three occasions, the most recent in January 2025. We have since upgraded our systems and reinforced our payment processor rules to ensure it does not happen again.
If you ever notice a charge you do not recognize, contact us immediately at info@fpsheaven.com and we will resolve it right away. We use the highest fraud protection standards available from our payment provider.
We reserve the right to refuse service or cancel any order at our sole discretion if we determine that a client or request is not suitable for consultation. In such cases, we refund the consultation fee minus €30.